Refund policy

Thank you for choosing PepCore Labs. We take great pride in delivering premium-quality research products. Please read the following carefully to understand our returns and refund process.

Research-use products

All items sold by PepCore Labs, including peptide pens and supplements, are intended strictly for research and development purposes. They are not intended for human consumption, diagnosis or treatment. By purchasing, you agree to these terms.

Returns eligibility

Due to the sensitive nature of our products and to maintain quality assurance, we do not accept returns on opened or used items. Only unopened, unused items in original condition may be considered for return.

Return window

Customers may request a return within 14 days of delivery. If 14 days have passed since your order was received, unfortunately we cannot offer a refund or exchange.

Non-returnable items

• Opened or used items
• Products not stored correctly (e.g. not kept refrigerated)
• Items not in their original packaging
• Returns initiated after 14 days from delivery

Reporting issues

If your order arrives damaged, incorrect or defective, please contact our team on WhatsApp at +44 7926 486034 within 48 hours of delivery. Include your order reference, a description of the issue and supporting photos.

Return approval

Once we receive your request, we will assess and notify you of the approval status. If approved, we will issue return instructions. Return postage is the customer's responsibility unless the error was ours.

Refunds

Approved refunds will be processed to your original payment method within 3–5 business days. For crypto payments, the GBP equivalent at the time of refund will be issued, minus any gas or transaction fees.

Delayed refunds

If you have not received your refund after 7 business days, first check with your bank, then contact us on WhatsApp for assistance.

Contact us

For any refund-related queries, message PepCore Labs on WhatsApp at +44 7926 486034.